# Approve or reject a request

<table><thead><tr><th width="222.1328125">Role</th><th>Description </th><th data-hidden></th></tr></thead><tbody><tr><td>Administrator</td><td>Approve or reject requests to create, edit, delete or revoke users, accounts, groups, and whitelists.</td><td></td></tr><tr><td>Operator</td><td>Approve or reject transaction requests and Tradelink related requests. </td><td></td></tr></tbody></table>

## Before you start

* Learn how to Work with requests before getting started.
* Your Personal Security Device must be connected to your computer, switched on, and the Ledger Vault app opened.
* Only users in the current governance step can abort the request. If the request is at the creation step, only creators can reject it. If a request is in the approval step, only approvers can reject it.

## Instructions

1. Click  **Requests** on the left panel.
2. Click a request which is *awaiting your approval* .

<figure><img src="/files/WzClaqPUHqMXQWC1SN9L" alt=""><figcaption></figcaption></figure>

3. Review the request and either:
   1. **TO REJECT:**
      1. Click **Reject**.&#x20;
      2. Rejecting a request is effective immediately and doesn't require any approval from other Administrators.
   2. **TO APPROVE:**
      1. Click Review on PSD.&#x20;
      2. Verify that the information displayed on your device is accurate. If it's not, either try again or contact [Support](https://ledgerhq.atlassian.net/servicedesk/customer/portals).
      3. Tap **Confirm** on the device.

{% hint style="info" %}
For transactions, make sure the address and the amount are correct as it's not possible to reverse a transaction once the request approved.
{% endhint %}

## Results

<details>

<summary>Administrators: User, account, group, whitelist, and admin rule requests</summary>

Approved requests:

* The request is either finalized or awaiting additional approvals. You can check that information by opening the request.
* If necessary, you can reject a request you've approved. This is particularly useful if you made an error or if the required approvers aren't available to review and approve the request. This prevents issues where for example a transaction request remains pending and you're prevented to create a new one before it's rejected or expired. To do so, open the request and click **Reject** .

Rejected requests:

* The request is immediately canceled. You can review it on the **Requests** page. You can recreate it if necessary.

</details>

<details>

<summary>Operators: Transaction request</summary>

Approved request:

* The transaction is either broadcasted to the network or awaiting additional approvals. You can check this information by opening the request.
* If necessary, you can reject a request you've approved. This is particularly useful if you made an error or if the required approvers aren't available to review and approve the request. This prevents issues where for example a transaction request remains pending and you're prevented to create a new one before it's rejected or expired. To do so, open the request and click **Reject** .

Rejected request:

* The transaction is immediately canceled. You can review it on the **Transactions** page. You can recreate it if necessary.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.enterprise.ledger.com/help-center/core/managing-requests/approve-or-reject-a-request.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.